shipping & returns.

SHIPPING OPTIONS

WE AIM TO DISPATCH ALL ORDERS WITHIN 2-3 BUSINESS DAYS. ORDERS PLACED ON A FRIDAY WON’T BE DISPATCHED UNTIL THE FOLLOWING MONDAY.

PLEASE NOTE, DISPATCH AND DELIVERY TIMES FOR CUSTOM ORDERS MAY VARY. IF IN DOUBT PLEASE CONTACT OUR CUSTOMER SERVICE TEAM.

DELIVERY COSTS ARE AS FOLLOWS:

UK STANDARD DELIVERY (2-3 WORKING DAYS) - £5.00

INTERNATIONAL SHIPPING - £15 FLAT RATE ( £5 FOR EVERY ADDITIONAL ITEM)

(PLEASE NOTE ALL ADDITIONAL TAXES AND CUSTOM CHARGES ARE YOUR RESPONSIBILITY)

RETURNS

FREE UK RETURNS - IF YOU ARE BASED IN THE UK, RETURNING ANY ITEMS TO US IS FREE!

WE TRY TO BE AS ECO-FRIENDLY AS POSSIBLE SO WE ARE GOING PAPER FREE. TO COMPLETE YOUR RETURN, PLEASE CONTACT THE CUSTOMER SERVICE TEAM AT SUPPORT@PVSCHKIN.COM AND WE WILL SEND YOU YOUR FREE RETURNS LABEL.

NOTE, PROOF OF PURCHASE (INVOICE OR RECEIPT) WILL BE NEEDED IN ORDER TO PROCESS YOUR REFUND.

OUR POLICY LASTS 28 DAYS. IF 28 DAYS HAVE PASSED SINCE YOUR PURCHASE, UNFORTUNATELY WE ARE UNABLE TO OFFER YOU A REFUND OR EXCHANGE.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN A SALEABLE CONDITION. IT MUST ALSO BE IN THE ORIGINAL PACKAGING WITH TAGS ATTACHED.

THE FOLLOWING CATEGORY OF GOODS ARE EXEMPT FROM BEING RETURNED:

* UNDERWEAR

* SOCKS

* JEWELLRY

* MADE TO ORDER ITEMS

* GIFT CARDS

IF YOU ARE OUTSIDE THE UK, YOU ARE RESPONSIBLE FOR PAYING THE COSTS INCURRED TO RETURN YOUR ITEM/S. PLEASE NOTE THE ORIGINAL SHIPPING COST IS NON-REFUNDABLE. 

ITEMS SHIPPED TO US, ARE SHIPPED AT YOUR OWN RISK. IF YOU ARE SHIPPING AN ITEM OVER £75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. 

YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 7 WORKING DAYS.

SALE ITEMS

ONLY FULL PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED BUT MAY BE EXCHANGED FOR OTHER ITEMS OF THE SAME MONETARY VALUE.

EXCHANGES

IF YOU WOULD LIKE TO EXCHANGE AN ITEM PLEASE CONTACT THE CUSTOMER SERVICE TEAM. PLEASE NOTE, WE ONLY ACCEPT EXCHANGES ON ITEMS THAT ARE EQUAL IN MONETARY VALUE. IF YOU WOULD LIKE TO EXCHANGE AN ITEM FOR SOMETHING OF A HIGHER OR LOWER VALUE, PLEASE SPEAK TO THE CUSTOMER SERVICE TEAM, WHO WILL SUPPORT YOU THROUGH THE PROCESS.