COVID-19 RELATED QUESTIONS.

IS IT SAFE TO ORDER FROM YOU?

We are adhering to all appropriate health and hygiene standards in line with guidance from the World Health Organisation. We maintain an extremely high standard of hygiene, limiting the amount of ‘hands’ that come into contact with your products at every opportunity. 

AND THE DELIVERY DRIVERS?

Our delivery partner (RoyalMail/ParcelForce) are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.

HOW DO I RETURN PRODUCTS IF I CAN’T VISIT THE POST OFFICE DUE TO MOVEMENT RESTRICTIONS?

For UK returns please contact us at support@pvschkin.com. For International returns DHL will organise a pick-up directly from your home, so there is no need to go to a post office.

ARE YOU OPERATING A NORMAL DELIVERY SERVICE?

Yes – we are still delivering everywhere; deliveries may currently take up to 5 days longer than usual to arrive.

IF MY ORDER IS DELAYED DOES THAT AFFECT MY RETURNS PERIOD?

No, normal returns procedure still apply and you have 28 days from receipt of your order to return the items to us. If, for any reason, you cannot make your return request or arrange collection in this time please contact our customer care team so we can assist you on support@pvschkin.com.

CAN DELIVERIES BE CONTACT FREE?

Yes contact-free delivery is available to request from your courier upon delivery.

GENERAL QUESTIONS.

THE ITEM IS OUT OF STOCK

Due to the nature of our brand, once an item is out of stock, we can not guarantee that it will become available again. If there is a style that you love, we recommend that you keep an eye on the site, and contact us for a custom order.

I DIDN'T RECEIVE AN ORDER CONFIRMATION?

Check spam, if there is no confirmation email drop us an email on support@pvschkin.com.

I'VE ENTERED AN INCORRECT SHIPPING ADDRESS.  WHAT CAN I DO?

Send us an email at support@pvschkin.com the same day you placed the order, we'll update the address for you. After the order has been processed we cannot make adjustments.

WHAT IS THE CURRENT STATUS OF MY ORDER?

Once the order is placed, you will receive a confirmation email. The order will be processed once the product is ready to be shipped. You will receive an email along with tracking information if applicable.  

DO I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?

For destinations outside the EU, you will need to pay import taxes. We are not responsible for any parcels returned or unpaid custom fees and will not issue refunds under these circumstances.

All countries within the European Union are shipped DDP (delivery duty paid) - all taxes and duties are included in the final price.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept American Express, Visa, Mastercard and Paypal.

MY PAYMENT HAS FAILED.  WHAT SHOULD I DO?

If your payment has failed you should have received a 'payment failed'. Your billing address must be connected to your card for fraud prevention methods

Solutions: Delete your cookies and cache data, use a different browser, or an alternative payment method.

What is VAT?

Value Added Tax - taxes paid on top of the value from the sale . Customers inside and outside of the EU pay VAT on their purchases, which is included in the price breakdown. If you purchase from a country outside the EU you will have to pay this in the form of import duties.